EXCELLENCE IN SERVICE QUALITY

Being a customer-oriented company, our mission and continuous efforts over the years, have always been to fulfill the customers’ needs, on time, without delays of the cargo delivery, free of any damage, whilst great efforts were made to eliminate any weaknesses as well as continuously self-improve.
On the top of that, Cargo care is always performed according to the updated customers’ instructions, which are strictly followed.
As a result our customers feel confident of the expected service and select our Company amongst the high competition.
MCCL quality approach depicts our efforts to maintain the best level of quality in the services provided to our Customers, and main goal is, to ensure damage – elimination on board our vessels.
Quality department is dealing with Quality compliance and After Sales issues, with much of enthusiasm, and considering MCCL experience in problems’ solving and/or preventing incidents, MCCL Quality people are acting beyond the basic standards, dare to analyze incidents feedback, to enhance problems’ solving as a challenge and take the necessary measures to enforce prevention and Damage Free transportation policy.